- Is there a fee to establish an account?
There is no charge to register an account.
- Why is there a red "X" next to the job I applied for?
When the job expires, according to a date pre-set by the employer, a red "X" appears next to the job title.
- Can I spell-check my items?
While the site does not include a spell-check function, we recommend using a word processing program, such as Microsoft Word, to prepare your cover letter.
- Do I have to type my cover letter into the boxes?
You may copy and paste a text version of your cover letter into the cover letter fields, make any edits, and then submit the online form.
- Why do some job postings not display the hiring company’s name?
Some companies choose to list their ads confidentially. In these cases you will need to submit your application online and the employer will contact you with more information if they feel you are a good match for their job opening.
- How can I expand my search options - Advanced Search?
To view additional search options click on the arrow to the right of the "Search Jobs" button. This will expand the Search box to display specific criteria such as state, job type, category, etc.
- I have applied for a job or multiple jobs, but have not heard from one or more employers. Will my applications be acknowledged?
After your CV or resume has been e-mailed to a specific employer, it is their responsibility to contact you. Some employers contact every applicant, but many only contact applicants they are interested in interviewing. Please note that jobs remain open on the site until a strikethrough line appears through the job application, indicating its expiration.
- How can I tell if an application submitted successfully?
To view applications submitted, click “My Account” from the top navigation. After logging in, your account information will appear. Under "Applications", displayed will be any jobs you have applied for and the date that the application was submitted. When a job expires, according to a pre-established date set by the employer, a red "X" will appear next to the job application. Applications appear in your account for 90 days from the date of submission
- How do I update my contact information online?
Once logged into your account, click on edit in the "My Contact Information" box to make any changes. If you are unable to locate a previously used login, you may contact customer service online to have the information sent to your new e-mail address. Be sure to note any previously used e-mail accounts that you may have entered when registering.
- When I apply for a job, will I be able to choose which document/CV/resume I would like to attach?
Yes. Once applying for a job, you can choose to attach up to five (5) documents.
- What is a cookie?
A cookie is information that a web site writes on your hard disk so that it can remember something about you at a later time. (More technically, it is information for future use that is stored by the server on the client side of a client/server communication.) Typically, a cookie records your preferences when using a particular site. Using the web's Hypertext Transfer Protocol (HTTP), each request for a web page is independent of all other requests. For this reason, the web page server has no memory of what pages it has previously sent you, or anything about your previous visits. A cookie is a mechanism that allows the server to store its own information about you on your computer. You can view the cookies that have been stored on your hard disk. The location of the cookies depends on the browser. Internet Explorer stores each cookie as a separate file under a Windows subdirectory. Netscape stores all cookies in a single cookies.txt file.
- I want to contact the company directly; how can I acquire their telephone number?
Unless an employer lists their telephone number in their job posting, you will not be able to contact them. You can submit your application online, however, and include a cover letter. The employer can then contact any applicants that are a successful match for their position.
- Can I upload multiple resumes/CVs/documents to my account?
You can upload up to five documents into your account. When you submit an application, you can choose which documents you would like to attach.
- I just accepted a great job offer and am no longer looking; can I remove my resume/CV from your service?
Congratulations!You can remove your CV/resume from your account; however, you may wish to keep it in the database in the event that you should need it again. You can edit the visibility of your profile to keep your information and all documents confidential. Click on Edit in the professional profile box on "My Account" page. Click on "Change Visibility" at the top right of your profile. Choose "Do not make my professional profile searchable". Be sure to hit the "Apply Changes" button! The status of your professional profile should read "Not Searchable" on your "My Account" page.
- I have uploaded my CV/resume into my account, but the text is not wrapping. How will it appear when an employer views it?
The text does wrap automatically wherever a hard return was used in the original document you pasted, and will appear wrapped when an employer views it.
- How can I Browse jobs by state and category?
Although there is no longer a page devoted to browsing jobs by state or category, you can use the Job Search page to accomplish the same results. Simply click on “ADVANCED SEARCH" on the far right of the Search bar or one of the “Narrow by" criteria underlined in blue shown just above the job listings. This will expand the search options where you will be able to select the states you want to see jobs listed. If you do not enter any keywords you will see all jobs in that state. You can also choose to list all jobs in a particular category, job type (full time, part time, etc.), education level or any other criteria available.
- Can I make edits to a submitted application?
Once an application is submitted your information is immediately sent to the employer. Be sure to double check your information prior to submitting the application.
- What is a Job Alert?
Job Alerts send you daily emails of all the new jobs added that match your Job Alert criteria. To create a Job Alert, sign in to your account, conduct a job search, then click the red "Email Me Job Alerts" button. This will save this search to your account as a Job Alert.
- I have multiple accounts for this site; can I consolidate them into one?
We are unable to merge accounts. However, we can delete accounts. If you'd like accounts deleted, please send the request to customer support noting the login and password information of the account(s) you would like to have deleted.
- I received an error message informing me that “cookies” are not enabled. What should I do?
Microsoft Internet Explorer 7.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. Choose to accept both First and Third Party Cookies then click “OK” to save your changes.Microsoft Internet Explorer 6.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. To enable this functionality, move the settings bar on the left to the bottom. The description box on the right will read, “Accept All Cookies.” Click the “OK” button to save your changes.Microsoft Internet Explorer 5.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Security” tab. Click the “Custom Level” button. To enable this functionality, in the “Reset Custom Settings” section, select “Medium” in the “Reset To” section, and then click the “Reset” button. Alternately, in the “Settings” section, scroll down to the “Cookies” section, and under “Allow per-session cookies (not stored)” and “Allow cookies that are stored on your computer”, select either “Prompt” (which will present you with a dialog box every time a cookie is read from or written to your hard drive) or “Enable” (which will read from or write a cookie without user interaction.) Click “OK” to close the “Security Settings” window, click “Yes” in the resulting warning box, and then click “OK” to save all changes. You can now close the “Internet Options” window.Netscape Communicator 4.x: Open your browser. From the program menu, select “Edit” and then “Preferences.” Click the “Advanced” heading of the Category tree. In the “Cookies” section, select the “Accept all cookies” radio button. If you would like to receive a warning before the browser writes a cookie to or reads a cookie from your hard drive, also select the “Warn me before accepting a cookie” check/tick box. Click the “OK” button at the bottom to save these changes and close the “Preferences” window.Microsoft Internet Explorer 4.x: Open your browser. From the program menu, select “View” and then “Internet Options.” Click the “Advanced” tab. Scroll down to the security section to the cookies subsection. Select either “Prompt before accepting cookies” (which will present you with a dialog box every time a cookie is read from or written to your hard drive) or “Always accept cookies” (which will read from or write a cookie without user interaction). Click the “OK” button to save all changes and close the Internet Options window.Netscape Navigator 3.x: Open your browser. From the program menu, select “Options” and then “Network Preferences.” Click the “Protocols” tab. In the “Show an alert before” section, make sure the “Accepting a cookie” check/tick box is selected. Click the “OK” button at the bottom to save these changes and close the “Preferences” window. Microsoft Internet Explorer 3.02: Open your browser. From the program menu, select “View” and then “Options.” Click the “Advanced” tab. In the “Warnings” section, make sure the “Warn before accepting cookies” check/tick box is selected if you would like to receive a warning before a cookie is read from or written to your hard drive. Click the “OK” button at the bottom to save these changes and close the “Options” window.AOLTo access internet options, click “Preferences” on the AOL toolbar. Next, choose the “WWW” icon. A small window will pop up with your Internet Explorer preferences. Follow the instructions for Internet Explorer below for the version of Internet Explorer you are running
- I receive an error when I attempt to upload documents. What should I do?
If you are encountering errors while attempting to upload documents, please contact customer support at 888-491-8833 for assistance.
- My cookies are enabled, but I still receive an error. What should I do?
If enabling cookies on your browser does not resolve your issue, or if cookies are already enabled, there are three non-browser-specific steps to follow:
Check the date and time. If your date is incorrect by more than one day, your web browser will reject the cookie and the web server will interpret that your browser has cookies disabled. On the Microsoft Windows 9x / NT / 2000 family operating systems you must open the “Date/Time Property Sheet.” To do this, click the “Start Button”, then “Settings”, and then “Control Panel.” Locate and double click the “Date/Time” icon. Verify the date and time are correct. If you are not running on a Microsoft Windows operating system, check with your system documentation on how to set your date and time.
Personal/corporate firewall. If you are operating on a corporate network, check with your system administrator as to whether your company has a firewall and whether it is configured to block cookies, thus preventing full functionality with our site. If you are operating on a home computer, you may have a Personal Firewall Suite installed, which may be configured to reject cookies adding additional security. Check your software documentation to enable cookies.
Browser-reset utility. Contact a technical support representative for instructions on the use of the browser-reset utility. This utility flushes the data stored in your cookie and does not affect the cookies used for other sites.